Looking for the perfect gift but not quite sure what to get?
Everyone loves a gift card and we have a range of options to suit any budget. Our gift cards start from $10 and are valid for 12 months. Chartwell Shopping Centre Gift Cards can be purchased 7 days a week from our Customer Service desk using cash, EFTPOS and credit cards (Visa and MasterCard).
Click here to check the balance of your Chartwell gift card.
Frequently asked questions on gift cards.
| Which stores can I use the Chartwell Gift Card in? | |
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Chartwell Gift Cards are valid in the many participating retail stores at Chartwell Shopping Centre. There are, however, a minority of retailers who may not accept the Chartwell Gift Card. Please check in-store before you purchase.
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| Does a Chartwell Gift Card expire? | |
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A Chartwell Gift Card expires 12 months from the date of purchase.
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| What does the Chartwell Gift Card come with? | |
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Each Chartwell Gift Card purchased in-centre or through Chartwell Corporate Gift Card purchasescomes with an attractive cardboard wallet.
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| How can I pay for a Chartwell Gift Card? | |
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If you are purchasing your Chartwell Gift Card online, all major credit cards are accepted as payment. If you are purchasing in centre, you can pay using cash, EFTPOS or any major credit card.
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| Can I add more money onto a Chartwell Gift Card? | |
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No. The Chartwell Gift Card can only be loaded with value once, at the time of purchase.
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| Can I get my money refunded? | |
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Chartwell Gift Cards are not refundable. You should treat your Chartwell Gift Card as if it was cash.
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| Can I buy something that costs more or less than the value on my Chartwell Gift Card | |
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Your Chartwell Gift Card can be used repeatedly until the value of the Card has been used (or the Card has expired). For purchases greater than the remaining Card balance, participating retailers may accept supplemental forms of payment, but this is subject to the policies of the individual retailer. Please consult the participating retailer for more information.
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| Can I use more than one Chartwell Gift Card in a purchase? | |
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Some retailers do allow using more than one payment type to pay for an item. Please check with the retailer at point of purchase, as acceptance is subject to the policies of the individual retailer.
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| Can I exchange my Chartwell Gift Card for cash? | |
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No. The Chartwell Gift Card cannot be exchanged for cash.
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| Can I withdraw money from my Chartwell Gift Card? | |
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No. The Chartwell Gift Card can be used for making purchases only.
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| How do I know how much money is left on my Chartwell Gift Card? | |
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The quickest and easiest way is to check your balance online. You can also visit the Customer Service Desk at any Chartwell Shopping Centre.
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| Where can I find the PIN and card number? | |
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Your PIN number is the 4-digit number that can be found underneath the scratch panel at the bottom left on the back of the Gift Card. Your Gift Card number is the 10-digit number—also on the back of your Card.
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| What do I do if I believe there is a mistake with my Chartwell Gift Card balance? | |
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Simply call the Chartwell Gift Card Help Line on 0800 CHARTWELL or 0800 937 834 or visit the Customer Service Desk at your nearest Chartwell shopping centre for assistance.
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| Can I check my Chartwell Gift Card balance in-store? | |
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You cannot check your balance at individual retailers. However, balance enquiries can be made at the Chartwell
Customer Service Desk
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| What do I do if my Chartwell Gift Card is lost, stolen or damaged? | |
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Unlike other cards, Chartwell Gift Cards can be replaced if lost, stolen or damaged. If you can provide the original Chartwell receipt (not the EFTPOS receipt), our Customer Service Team can cancel the lost, stolen or damaged Card and help you arrange for a replacement Card, subject to the Gift Card terms and conditions. Simply visit the Customer Service Desk at your local Chartwell Shopping Centre or call the Gift Card Helpline on 0800 CHARTWELL or 0800 937 834. Lost, stolen or damaged cards may take up to ten working days to be replaced.
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